unnamedCompanies often assume they know how customers reach out to them and the journey they take throughout a customer’s lifetime. These assumptions can lead to misallocated resources in marketing and operations that don’t address the true pain points of the customer experience.

Customer journey maps are tools to align business stakeholders by focusing on key customer touch points. We use a combination of internal stakeholder interviews, existing internal data, and customer interviews to create a visual journey of how specific personas take and how to optimize the customer journey effectively.

 

customer journey map

 

Our team can help your organization with:

initial journey mapping

Initial Journey Mapping

data collection

Data Collection

workshop-1

Workshops

finalized journey mappingFinalized Journey Mapping

 

Want to learn more about how we can help you find the signal from the noise?

 

Schedule a Consultation