Customer Equity Accelerator Podcast

Ep. 25 | Transformation of Marketing Around CLV with Peggy Winton

Digital transformation begins with enhancing the customer experience. Peggy Winton knows this from personal experience at AIIM International, where she is currently President and CMO. She defines digital transformation in information terms and offers four key components of instituting organizational change around Customer Lifetime Value. Winton believes that DX gains a powerful start in the marketing department. It’s all about relationship building and and the intelligence of the customers that provides the true value.

 


Peggy mentions The Intelligent Information Management Tool Kit during the conversation, which is available for download.


Connect with Peggy via Twitter, Email, and LinkedIn



Key Concepts:  
Customer Lifetime Value, Marketing, Digital Data, Customer Centricity, Long-Term Customer Value, Amazon, Continuous Optimization, Culture of Innovation, Culture of Execution, Corporate Agility, Persuasion Architecture, Step Optimization, Membership Growth


Who Should Listen:  CAOs, CCOs, CSOs, Digital Marketers, Business Analysts, C-suite professionals, Entrepreneurs, eCommerce, Data Scientists, Analysts, CMOs, Customer Insights Leaders, CX Analysts, Data Services Leaders, Data Insights Leaders, SVPs or VPs of Marketing or Digital Marketing, SVPs or VPs of Customer Success, Customer Advocates, Membership Organzation Executives, Membership Managers
Ep. 26 | Secrets of Today’s Marketing Leaders with Laura Beaudin Episode 24: Build a Business Like Amazon with Bryan Eisenberg

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